FAQ
Questions? We're happy to help.
Everything you need to know before ordering at L'Excentrique.
- Always our best price!
- Fast delivery
- 15-day returns
- Secure checkout
- Personal advice
Yes. All products at L'Excentrique are 100% original brand items, sourced from official distributors and verified suppliers. No counterfeits, no compromises.
We ship every order as quickly as possible and you always receive a track & trace code from the carrier. In most cases your parcel arrives within 2 to 3 working days. Please note it may take a little longer during busy periods.
We ship to the Benelux (Belgium, the Netherlands, Luxembourg), France, Spain, Italy, Germany and Austria.
Yes, shipping is free from an order value of €75. For orders below €75 we charge €8.95 shipping costs.
Yes. You have 15 calendar days after receipt to notify your withdrawal, without giving any reason. Please note: for hygiene reasons, opened or unsealed products cannot be returned.
Do you have an account? Then requesting a return via your orders is the fastest way. No account? Send us an e-mail at info@lexcentrique.com. For a return that is not our fault, the return cost is €8.95.
No. For reasons of health protection and hygiene, sealed products such as cosmetics, fragrances and care products cannot be returned once the seal or protective film has been broken or the product has been used.
For logistical reasons we do not exchange products. You can however request a return under the return conditions and then place a new order; your refund is processed to the payment method used.
Refunds are usually processed within a few working days after the return has been received and checked, always to the payment method of your original payment and within 14 days at the latest.
Because orders are processed quickly, changes or cancellations are not always possible. Contact our customer service as soon as possible — we will do our best to help you.
You pay securely with Bancontact, iDEAL, Visa, Mastercard and other trusted payment methods. All payments go through a secure checkout.
Yes. We use secure payment providers and encrypted connections to protect your personal and payment details.
Yes. All products are delivered in their original, sealed brand packaging.
Many products are restocked as soon as new stock is available. If an item is sold out, keep an eye on the site or contact us.
Yes. As soon as your order has been shipped, you automatically receive a track & trace code by e-mail and you are kept informed at every step.
Contact our customer service and mention your order number, if possible with photos of the item received. If the mistake is on our side, we will of course cover all costs.
L'Excentrique combines 100% original beauty products with fast delivery, a 15-day return right, secure payment and personal advice — beauty by passion.
Still need help?
Contact customer service