Terms & Conditions and Returns

Company details

L'Excentrique is a trade name of Cobofam Comm. V.
Opperstraat 158, 1770 Liedekerke (Belgium)
E-mail: info@lexcentrique.com
Phone: +32 (0)53 22 02 08
RLE Brussels — VAT BE 0738.748.040

Article 1: General provisions

The e-commerce website of Cobofam Comm. V., with registered office at Opperstraat 158, 1770 Liedekerke, VAT BE 0738.748.040, RLE Brussels (hereinafter "L'Excentrique"), offers its customers the possibility to purchase the products in its web shop online.

These General Terms and Conditions ("Terms") apply to every order placed by a visitor of this e-commerce website ("Customer"). When placing an order, the Customer must expressly accept these Terms, to the exclusion of all other terms. Additional terms of the Customer are excluded, unless accepted in advance, in writing and expressly by L'Excentrique.

Article 2: Price

All prices stated are expressed in EUROS, always including VAT and any other taxes mandatorily payable by the Customer. If delivery, reservation or administrative costs are charged, these are stated separately.

The price applies solely to the articles as literally described. The accompanying photos are decorative and may contain elements not included in the price.

Article 3: Offer

Although the online catalogue and the website are compiled with the greatest possible care, the information provided may be incomplete, contain material errors or not be up to date. Obvious mistakes do not bind L'Excentrique, which, as regards the accuracy and completeness of the information, is only bound by an obligation of means.

For specific questions (e.g. sizes, colour, availability, delivery time), we ask the Customer to contact our customer service in advance.

The offer is valid while stocks last and may be amended or withdrawn by L'Excentrique at any time. If an offer has a limited validity period or is subject to conditions, this is explicitly stated.

Article 4: Online purchases

L'Excentrique's products are described briefly with a clear statement of the price. On every product page, the Customer can add a product to the shopping cart. At that moment, the product is reserved for the Customer for a limited period, without any purchase obligation.

Once the desired products have been added to the cart, the Customer can proceed to the order via the checkout page, by completing the necessary details and confirming the payment and delivery method. L'Excentrique displays a clear overview of the products and any costs on the checkout page.

The Customer can choose between several payment methods (credit card, debit card, PayPal or Klarna). L'Excentrique is entitled to refuse an order in case of a serious breach by the Customer. The order becomes final once confirmed by the Customer.

Article 5: Delivery and performance of the agreement

After receipt of payment, the Customer receives an order confirmation and a simplified invoice. On request via info@lexcentrique.com, the Customer can obtain a detailed invoice. The Customer then receives a Track & Trace code by e-mail and is kept informed of the shipment status at every subsequent step.

Articles are delivered to Belgium, the Netherlands, Luxembourg, France, Spain, Italy, Germany and Austria, by DPD or bpost depending on the Customer's location and current service conditions. Shipping costs €8.95 per order; delivery is free from an order value of €75. The goods are delivered no later than 30 days after the order, to the address provided by the Customer, who is responsible for providing correct address details.

Any visible damage and/or qualitative defect of an article must be reported without delay, and at the latest 2 days after receipt, to info@lexcentrique.com. The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, other than the carrier) takes physical possession of the goods.

Article 6: Retention of title

The delivered articles remain the exclusive property of L'Excentrique until full payment by the Customer. The Customer undertakes, where necessary, to inform third parties of this retention of title.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase online in their capacity as a consumer. The Customer has the right to withdraw from the agreement within 15 calendar days without giving any reason. The withdrawal period expires 15 calendar days after the day on which the Customer, or a third party designated by him other than the carrier, takes physical possession of the last item.

To exercise this right, the Customer must inform L'Excentrique of his decision by means of an unequivocal statement (e.g. by post or e-mail). The Customer may use the model form attached as an annex, but is not obliged to do so. It is sufficient that the communication is sent before the withdrawal period expires.

The Customer must return or hand over the goods without delay and in any case no later than 14 calendar days after communicating his decision.

In the event of a return:

• In case of damaged and/or incorrect delivery, L'Excentrique bears the cost of returning the goods.
• For other reasons, the return cost of €8.95 is borne by the Customer; in addition, the Customer bears the original shipping costs.
• In case of incorrect address details entered by the Customer, all actual costs are charged.

The Customer is requested to return the articles in their original condition and packaging, with all accessories and with the seal intact. For reasons of health protection and hygiene, sealed products (such as cosmetics, fragrances and care products) cannot be returned once the seal or protective film has been broken after delivery. If an article has diminished in value due to handling beyond what is necessary to establish its nature, characteristics and functioning, L'Excentrique reserves the right to hold the Customer liable.

If the Customer withdraws from the agreement, L'Excentrique refunds all payments received within a maximum of 14 calendar days after being informed, where applicable reduced by the costs described above. L'Excentrique may withhold the refund until all goods have been received back or until the Customer has demonstrated that the goods have been returned. Any additional costs resulting from the Customer's choice of a more expensive delivery method than the cheapest standard delivery are not refunded. If, due to the withdrawal, the order value falls below the free-shipping threshold (e.g. when only part of the order is returned), the shipping cost is deducted from the credit note. Refunds are made using the same payment method as the original transaction, at no cost to the Customer.

Article 8: Warranty

Under the law, the consumer has legal rights. This statutory warranty applies from the date of delivery to the first owner. To invoke the warranty, the Customer must be able to present proof of purchase. Upon discovering a defect, the Customer must inform L'Excentrique as soon as possible and in any case within 2 days of its discovery.

The warranty never applies to defects resulting from accidents, neglect, use contrary to the purpose for which the article was designed, failure to follow the instructions for use, modifications, rough use, poor maintenance or any other abnormal use.

Article 9: Customer service

L'Excentrique's customer service can be reached at +32 (0)53 22 02 08, by e-mail at info@lexcentrique.com or by post at Opperstraat 158, 1770 Liedekerke (Belgium). Any complaints can be addressed there.

Article 10: Penalties for non-payment

Without prejudice to other rights, in the event of non-payment or late payment, the Customer owes, by operation of law and without notice of default, interest of 10% per year on the unpaid amount, as well as fixed compensation of 10% with a minimum of 25 euros per invoice. L'Excentrique reserves the right to take back articles that have not been (fully) paid for.

Article 11: Privacy

The data controller, Cobofam Comm. V., complies with the applicable privacy legislation. The personal data provided are used only to deliver the goods and support the order process. The Customer will only receive promotions at his express request.

The Customer has a legal right to access and correct his personal data and can object free of charge to their use for direct marketing, by request to Cobofam Comm. V., Opperstraat 158, 1770 Liedekerke or via info@lexcentrique.com. We treat your data confidentially and do not pass on, rent or sell them to third parties.

Article 12: Use of cookies

During a visit to the site, cookies may be placed. A cookie is a text file placed by a website's server in the browser and can only identify a device, never a person. L'Excentrique uses both technical (first party) cookies and third-party cookies (e.g. statistics or marketing). For non-essential cookies, consent is requested in advance. The Customer can set the browser to refuse cookies, with possible consequences for the functioning of the site.

Article 13: Severability – non-waiver

If a provision of these Terms is declared invalid or void, this does not affect the validity of the other provisions. L'Excentrique's failure to enforce a right can never be regarded as a waiver of that right.

Article 14: Amendment of the terms

These Terms are supplemented by other terms to which explicit reference is made. In the event of a conflict, these Terms prevail.

Article 15: Evidence

The Customer accepts that electronic communications and back-ups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law applies, with the exception of the rules of private international law regarding applicable law. The courts of the consumer's domicile have jurisdiction in legal disputes. The consumer may also turn to the ODR platform: https://ec.europa.eu/consumers/odr/.

Article 17: Additional service "Insured shipping"

17.1 Concept and nature. L'Excentrique offers the Customer the possibility to choose, for a fee, an additional service called "Insured shipping". This service does not constitute insurance in the legal sense, but a service-oriented offering aimed at faster, more personal and priority handling of transport-related problems. The choice is entirely optional and has no effect on the validity of the order.

17.2 Liability on delivery. The risk of loss, theft or damage during transport always remains with the seller until effective delivery. The choice of Insured shipping does not affect the consumer's legal rights.

17.3 Content of the service. When choosing Insured shipping, the Customer benefits, in the event of a transport problem, from: (a) priority handling of the case; (b) dedicated escalation to an assigned contact person; (c) accelerated internal follow-up; (d) faster handling, resulting in a refund or reshipment. This is an obligation of means, not of result.

17.4 Handling without the additional service. Without Insured shipping, the case is handled according to the standard procedures, including awaiting an investigation by the carrier and a longer processing time. All legal obligations and consumer rights remain fully applicable.

17.5 No guarantee of immediate reshipment. Insured shipping does not imply any automatic or immediate reshipment. The final solution is determined based on the nature of the problem, the findings of customer service and the availability of the product.

17.6 Price and non-refundable nature. The price is clearly stated during the order process. As the service is immediately activated upon processing of the order, the cost is non-refundable, including in the event of a refund or reshipment of the product or cancellation after dispatch.

17.7 Priority of communication. Customers who choose Insured shipping enjoy priority in communication and case follow-up. This priority relates only to the processing time and implies no deviation from the seller's legal obligations.

17.8 Address verification. As part of this service, L'Excentrique may carry out a visual check of the address details provided in order to detect obvious errors. This is an obligation of means and not a guarantee of error-free delivery. If the payment provider used does not allow verification or modification of the address details (such as Klarna), the order is shipped on the basis of the data provided by the Customer, who remains responsible for their accuracy.

Annex 1: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the agreement.)

To L'Excentrique — Cobofam Comm. V., Opperstraat 158, 1770 Liedekerke:

I/We (*) hereby give notice that I/we (*) withdraw from the contract for the sale of the following goods (*):

Ordered on (*) / Received on (*): __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s) (only if this form is notified on paper): __________
Date: __________

(*) Delete as appropriate.

L'Excentrique Private Club

The L'Excentrique Private Club is a free, optional loyalty programme. Membership is free of charge, requires no purchase, and is open to natural persons aged 16 or older. You join by completing the sign-up form and giving the requested consent.

Member benefits

• Member prices. Selected products may carry a temporary, personal member price reserved for logged-in members. This is an individualised loyalty discount: it is shown in addition to the normal price, applies only while the member-price period is active, and is not a general price reduction. The reference price and the lowest price of the last 30 days continue to be displayed in line with applicable price-transparency rules (EU Omnibus).
• Welcome and birthday coupons. Coupons issued to members (e.g. a welcome or birthday coupon) are personal, single-use, bound to the member's e-mail address, valid for the stated period and subject to the stated minimum order value. They cannot be exchanged for cash and cannot be combined with other coupons unless explicitly stated.
• Newsletter. Members who consent receive the Private Club newsletter with personalised offers. You can unsubscribe at any time via the link in every e-mail.

Membership and cancellation

Membership is for an indefinite term and can be cancelled by you at any time, free of charge, by unsubscribing or by deleting your account. We may suspend or end membership in the event of abuse or fraud. We may amend or discontinue the programme or its benefits for the future; we will inform members of material changes.